Providence Place in San Francisco

The staff at Providence Place are very caring and kind. They pay close attention to my mom's needs and are very responsive when we have questions or want to discuss anything. They communicate consistently with us, sending photos and videos so that we can see how mom is doing when we're not there. The program is well-designed for people with memory care needs. They are able to calm anxieties and keep mom engaged with both physical and mental activities. The staff who provide music and exercise are wonderful and it's so lovely to see my mom smiling and laughing. Unlike some other places, it's small enough that staff are able to give dedicated time to the residents. My family feels confident that mom is secure and very well cared for. And she enjoys the food so much. We feel fortunate that we found Providence Place -- and as the pandemic has continued, we've been impressed with how they've followed safety protocols. Thank you so much to all the staff and caregivers (and the chef!) for your warm and kind and attentive care.

My grandmother lived here for about 15 months. She's was very well taken care of by the caretakers there. My dad chose this place over others because when he first met with them, instead of just talking about the facilities, they focused on talking about how they'd care for my grandmother. And I think they lived up to that. Catherine was our main point person, whom we were able to contact via text message anytime, any day. We'd frequently get pictures and videos of my grandma and all the activities they were having her do (arts and crafts, listening to music, physical therapy, movement, eating, etc.). It was always so nice to get those updates and see grandma's smiling face. They were always so nice to me every time I visited as well. They'd set up a private room for us to hang out. I always brought my grandma food and they knew it, so they'd set me up with a table and plates/bowls/utensils/etc to make sure we had everything we needed. My grandma celebrated her 100th birthday there and even though this happened semi during covid times, they allowed us to have a small get together to celebrate her with her close family and friends. They helped us set up and even decorated the room for us and bought my grandma cute little things to wear like a tiara and glasses that said "100" on them. Though it was hard to take my grandma away from her own home, I'm very glad she ended up here at Providence where I know she was taken care of even better than we could. Thank you everyone at Providence for making my grandma's last years of life comfortable. I really appreciate you.

My husband was diagnosed with PSP at a very young age and was originally at another facility before moving to Providence Place. He was a flight risk and would continuously injure himself. Catherine, the wellness manager, and her staff were very supportive and helpful during his transition to Providence Place. She made me feel reassured with my decision to move him. The amount of care and attention Catherine’s team display with the residents is impeccable. While they are much smaller compared to other facilities, they provide more of a home-style living environment with a high staff to resident ratio. They provide a large range of therapies and modes of entertainment. Their chef is superb and really goes above and beyond to accommodate each of the residents’ palate. Catherine is very hands-on with us and sends us daily texts and videos of my husband. She is quick to address emergencies and always contacts us first before making medical decisions on our behalf. Their care is all inclusive and my husband always had a staff accompany him during his medical appointments. Throughout the pandemic, Providence Place did a great job at keeping the residents safe and healthy by limiting in-person visits. Covid tests were administered regularly for both staff and residents. When vaccinations were made available, Catherine seamlessly organized it for my husband. Since my husband’s first day at Providence, Catherine and her team did not make me worry about his wellbeing and I am beyond thankful for that. I would highly recommend Providence Place for your love ones.

We moved my mom into Providence Place on December 22, 2014 (from a larger assisted living facility). We toured several facilities in and near San Francisco before selecting Providence. The transition was difficult (as is often the case), but Catherine and her team exceeded expectations by accompanying us to doctor appointments (to describe her behaviors), and by listening to our concerns about medications, exercises, and activities. I appreciate how much Catherine and the caregivers work with me to ensure her continued comfort and safety – everyone is responsive to my questions and concerns. Providence Place provides a more home-like environment and a high staff-to-resident ratio (with low turnover) - especially helpful in dealing with persons suffering from dementia. Senior care is not easy, and Galina and Catherine have kept a stellar team of caring individuals. I have witnessed them deal with several challenging patients with grace. Vicky provides flavorful meals, unless blander food is required/requested! Lana mixes up exercises and activities and tries to tailor both to each resident's interest and ability. My mom has settled into the rhythms of the place, and I sleep better at night knowing she is getting exceptional care. I recommend Providence Place without reservation.

My mom suffered a mild stroke about a year ago. My brothers and I decided to bring her to Providence after a referral from my uncle. Catherine, the Wellness Director, Ann Marie, Caregiver on 1st floor and the entire staff have been so supportive and helpful during mom’s transition from home to assisted living. I never had to worry about the needs of my mom when on not there visiting. They offer a loving nurturing environment. Ann Marie is so passionate and caring about her job and the residence there. All meals are prepared fresh daily by Vicki, the resident cook, and so delicious, I can attest. Lana, the activities director, is full of energy and provides lots of interacting stimulation and music therapy for all parts of the body. Of course there’s Catherine updating me on everything via text or email and arranging shuttles to and from medical appointments for my mom. She is very knowledgeable and quick to give advice and suggestions on medical issues that arise. Always thinking of the patient's well being. I would definitely recommend Providence Place to any senior or elderly person in need of care. The facility is always clean and well kept. Every patient is treated with love and respect. Holidays and birthdays are celebrated and family, relatives and friends are always welcome anytime.