Arbor Terrace of Asheville in Asheville

My husband and I were hoping to retire in Asheville and were looking for suitable assisted living for my dad. We had just begun our journey and had no luck with our first day of tours. Arbor Terrace was our first tour on our second day and there are really no words to describe how well we were assisted by the long-time director of Arbor Terrace, Susan Fairbairn. She sat down with us and made sure my dad was comfortable, and respectfully and gently lead us through a conversation to assure she understood Dads disability fully. She listed so carefully and responded so thoughtfully and ultimately helped educate us on a subject we felt we understood pretty well- but we didn’t! It turns out Arbor Terrace was not going to be able to meet my dad’s needs due to the unpredictable progression of his condition. She listed a few places we may want to think about as alternatives and zeroed in on one place in particular she felt really suited us. We ended up being able to tour that facility and it was indeed absolutely perfect for dad. What this showed me about Arbor Terrace is that they are far more interested in what is best for you and your loved one than they are the business bottom line. The staff and leadership at Arbor Terrace are absolutely unmatched. We all three felt compelled to give Susan big hugs as we left for saving us what could have been months of searching, or worse, having to move dad from Arbor Terrace (or another facility) soon after moving him in and him becoming acclimated and comfortable. We will always feel grateful that Susan came into our lives that day!

Arbor Terrace has been home for my mother for the past year. No one wants to give up their family home, and my mother had to move in after losing her husband of 53 years. It was a really hard beginning. Arbor Terrace staff were great from the start. They allowed compassionate visits during restricted visitation limits because of Covid, as my sister and I got my mother settled. They quickly adopted Mom. Susan, the Director, sat with Mom and soothed her as she grieved. Several staff kept a special eye on her, not only helping in day-to-day care, but identifying when Mom needed medical care and was unable to verbalize that herself. Staff joked with Mom and made her feel at home. They took time to talk with her; more than once, I arrived to find them chatting, looking at pictures with her, checking in on her. The place itself is clean, and has a homey feel, along with lovely gardens. There were a range of top-notch activities. Even during Covid, they worked to find ways to engage residents and help them connect. They encouraged Mom to participate, and some activities even seemed designed for her — her birthday is close to Elvis’s and he is her favorite musician. She was delighted when they had an Elvis birthday party this year. My sister and I did look at assisted living facilities before Mom needed to move in. (I highly recommend doing this if possible.) Arbor Terrace stood out when we looked, and they lived up to the promise.

Arbor Terrace combines the homey feeling of a smaller care facility with the space and amenities of a larger one. Above all, the care my mom receives there is as good as we could have ever hoped for.

Our mother has loved living at Arbor Terrace! The decor is very upscale. The garden is lovely and has comfortable seating. "Everybody knows me here!" she says. The friendly staff check up on her often to see if she needs anything special, or just to chat for a few minutes. Thank you, friends, for taking such good care of Ann!!!

We would like to thank the staff of Arbor Terrace of Asheville for the exceptional care you are providing during this pandemic for our Mom. She is 95 and is in the memory care unit. We have had her and my father in several other facilities in two states. Unfortunately, my father passed in his nineties and before we discovered Arbor Care of Asheville. We all agree that Arbor Terrace is by far the best facility she has ‘called home’. She is the happiest she has been at any other facility. The staff is outstanding and she considers them and the other occupants as her family. Thank you for all that you do.